Beyond Paperwork: How AI Is Reshaping the Role of University Administrators
On a busy Tuesday morning at a public university, Mrs. Okafor, a senior administrative officer, arrived at her office to find a long queue of students stretching down the corridor. Some needed course registration clearance, others had issues with results, hostel allocation, or fee reconciliation. By midday, her desk was piled with files, her email inbox flooded, and the queue had barely moved. A younger colleague leaned over and said, “Madam, if the system could just flag these issues automatically, most of this stress would disappear.” That simple comment captured a growing reality: university administration, once driven almost entirely by paperwork and manual processes, is standing at the threshold of an AI-powered transformation. Artificial Intelligence (AI) is no longer a distant concept reserved for science labs or tech companies. It is steadily reshaping how universities are managed, how decisions are made, and how administrators support teaching, learning, and research. For univ...